Salk Marketing Group (SMG)
Your submittal of an order and/or your signature on our Order Acknowledgment is a conditional acceptance by SMG of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, SMG hereby expressly conditions its acceptance of your offer on SMG assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and SMG agree that any contract hereby entered into has been made and is to be construed to Florida State Law.
Transfer of Ownership of Merchandise
All goods become your ( the customer) property at the time they are accepted by the carrier.
SMG is required by law to collect all applicable state and local taxes for services and goods shipped to Florida. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 954-301-2223.
In all cases where we have a check returned for insufficient Funds we will assess a $50.00 fee.
Net 30 Terms
If you are granted payment terms, you agree that if you are late paying your invoice, a 5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company’s reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.
Customer agrees that it will not hold SMG accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our team, and in no case shall SMG be liable for any consequential or special damages arising from any delay in delivery.
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with SMG, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging.
Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, it goes immediately into processing and production, and because of this, your order cannot be cancelled for any reason.
Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 877-255-7255 within 3 business days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we will be unable to offer any credits, discounts or refunds. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately.
Overages and Shortages
This is not applicable to the production of the USB Flash Drives. However if you purchase additional accessories from SMG, we try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.
While we make best efforts to keep our pricing up to date at the time of quote, from time to time actual market conditions may change the price of a product. We reserve the right to change at any time. If a price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.
We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.
These terms allow us to create special offers that are valuable and simple. If you have any questions about these terms, please contact your Customer Service Representative.
All orders placed with SMG require payment in full. If you are granted terms, they will be noted on your Sales Order and should be discussed and confirmed with your sales representative.
All SMG customers are required to work with their Customer Service Representative and/or SMG management to pre-determine payment terms.
We accept payments in any of the following forms.
Any mailed orders with checks or money orders should include the SMG invoice number.
For any pre-approved institutional purchase order, our terms are Net 30 days. You will be billed when your order is shipped to you. All other orders must be paid in advance by one of the approved payment methods. Items purchased by purchase order, money order, check or credit card will be processed when we have received this method of payment and have verified it.
In the event payment is not received within thirty (30) days on a purchase order shipment, SMG will charge interest on the outstanding balance of 5% annually or the maximum amount allowed by law.
SMG shall also be entitled to commence collection proceedings on any amount outstanding after thirty (30) days and purchaser, by accepting the goods purchased consents to personal jurisdiction to Palm Beach County, Fl.
When payment is complete and verified, your order is placed and production begins. Orders cannot be altered or cancelled once the order is placed.
SMG COMPANY POLICY ON ALL ORDERS
PRICING: Please note that all prices are in U.S. dollars. Shipping costs will be added to your total at the end of your purchase.
ORDER PROCESSING: After you submit your order, you will receive an email confirmation that your order was placed. At this time your payments is due in full.
Orders can take up to 14 to 21 business days to reach your location after receipt of cleared payment, and once your artwork and files for loading are received and approved. Prices of items and shipping charges are subject to change at any time.
If your order requires a RUSH status, higher fees may apply for Express Shipping. In a case where an incorrect shipping address was given, and additional fees are charged to SMG by the shipping carrier, those will fee’s will be passed onto the customer.
SHIPPING PRICES: Fixed Shipping prices will be added to the total price of your order at checkout. Shipping prices may be higher for oversize packages then originally quoted. We will notify you after placing your order if this is the case.
SHIPPING METHODS: Most of our items are shipped by UPS Ground, FedEx and by USPS Postal Service. If the situation warrants, we may elect to ship by some other carrier. SHIPPING TIME ARE NOT GUARANTEED.
SHIPPING TIME: SMG in its best effort deliver all order in the allotted, quoted time frame. However, we can not guarantee delivery times and/or shipping time.
DELIVERY: SMG requires all deliveries to be sent to a business address.
Higher shipping fees will apply to all orders going to Alaska, Hawaii, Puerto Rico, Guam and all other off shore U.S. territories. Shipping prices may be higher for oversize packages then originally quoted on web site. We will notify you after placing your order if this is the case.
RETURNS: It is very important to us that you be happy with your order. Your satisfaction is our main priority!
If you need to return an item:
Requests for a return must be submitted within 3 days of receipt of product. All custom made/imprinted items are not returnable, as they are made to your specifications at the time of order. If there is a problem with your order, we will replace any bad product. Product replacement may take up to 21 days from the time the initial product is received back in our factory for inspection.
ORDER CHANGES AND CANCELLATIONS:
In an effort to process your order and produce it as quickly as possible, once your signature if received your order is no longer able to be canceled. If you have changes to artwork or quantity, please contact your sales rep immediately. All changes will be made on a case by
case basis, and may incur a fee.
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